Refund Policy – Mylunava

Return & Refund Policy
Last updated: Apr 2025

Thank you for shopping at www.mylunava.com . Your satisfaction is important to us. This policy explains when and how you can request a refund.

1. Returns Policy

We only accept returns in the following circumstances:

The item you received is faulty, damaged, or not as described.
You did not receive your order within 35 days from the date of purchase.

We do not accept returns for products that are not faulty or damaged.
If the product is delivered in good condition and matches the description, it is non-returnable and non-refundable.

2. Faulty or Damaged Items

If the product is faulty, damaged, or incorrect, you are eligible for a full refund or replacement.

We will cover all return shipping costs.
You will be refunded the full product price and any original shipping charges.

You must notify us of the issue within 90 days of delivery to qualify for a refund.

3. No Delivery (Lost Orders)

If your order has not been delivered within 35 days of your purchase date, you are entitled to a full refund.
Please contact us if your item has not arrived after this period.

4. Free Returns (Faulty/Damaged Items Only)

For faulty or damaged items, returns are free of charge within 90 days of delivery.
We will provide you with a prepaid return shipping label or arrange collection.

5. Refund Process

Once we receive and inspect the returned item (if applicable), we will notify you about the approval or rejection of your refund.

Approved refunds will be processed within 7 working days and issued via your original payment method.
In the case of no delivery, a refund will be processed without requiring a return.

6. Contact Us

If you have any questions about returns or refunds, please contact us: